Forum Discussion

Cristiano_R's avatar
Cristiano_R
Active Contributor
27 days ago

Terminal server not connect to the right User

Good morning, I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago i...
KateG's avatar
KateG
GoTo Manager
26 days ago

Cristiano_R 

The logs you sent today are currently being escalated internally. Hopefully, this will give more insight, thanks for taking this step. 

Cristiano_R's avatar
Cristiano_R
Active Contributor
13 days ago

Hello,

any news about the ticket?

regards

  • KateG's avatar
    KateG
    GoTo Manager
    13 days ago

    Hi Cristiano_R 

    I see an agent posted an update today and is awaiting your response. Thanks for your patience! 

    • Cristiano_R's avatar
      Cristiano_R
      Active Contributor
      13 days ago

      Hi Kate,

      ok, but no one has contacted me at the moment, bye

      • KateG's avatar
        KateG
        GoTo Manager
        12 days ago

        Cristiano_R thanks for getting back to me. I know the team is working internally on Windows terminal services. Your support representative should be contacting you soon with an update on your case.