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Unable to Create Tickets from Teams – GoTo Resolve Integration Broken Since April
Hi everyone,
I'm reaching out to report a persistent issue we've been experiencing with GoTo Resolve integration in Microsoft Teams.
Since April 9, I opened a support ticket with GoTo regarding users who were no longer able to create tickets directly from Teams. Initially, it appeared that only some users were affected. Upon further investigation, we discovered that several accounts had been deactivated—but not by me or anyone in our organization.
Shortly after, all accounts were deactivated, and then reactivated by GoTo developers. However, since then, no one in our organization has been able to create tickets from Teams:
- The command prompt (e.g., using /create ticket) no longer works.
- The "Create Ticket" button now opens an error window.
- In Microsoft Intune, I noticed that there is no GoTo Resolve enterprise application listed. I can't recall if it was ever there before, but its absence might be related.
At this point, no Microsoft 365 account in our tenant can use GoTo Resolve from Teams at all.
Has anyone else experienced this issue? Is there a known fix or update from GoTo regarding Teams integration?
Thanks in advance for your help!
