Unable to Create Tickets from Teams – GoTo Resolve Integration Broken Since April

Question

Hi everyone,I'm reaching out to report a persistent issue we've been experiencing with GoTo Resolve integration in Microsoft Teams.Since&nbsp;April 9, I opened a support ticket with GoTo regarding users who were no longer able to create tickets directly from Teams. Initially, it appeared that only some users were affected. Upon further investigation, we discovered that several accounts had been&nbsp;deactivated—but not by me or anyone in our organization.Shortly after,&nbsp;all accounts were deactivated, and then&nbsp;reactivated by GoTo developers. However, since then,&nbsp;no one&nbsp;in our organization has been able to create tickets from Teams:The&nbsp;command prompt&nbsp;(e.g., using&nbsp;/create ticket) no longer works.The&nbsp;"Create Ticket" button&nbsp;now opens an error window.In&nbsp;Microsoft Intune, I noticed that there is&nbsp;no GoTo Resolve enterprise application&nbsp;listed. I can't recall if it was ever there before, but its absence might be related.At this point,&nbsp;no Microsoft 365 account&nbsp;in our tenant can use GoTo Resolve from Teams at all.Has anyone else experienced this issue? Is there a known fix or update from GoTo regarding Teams integration?Thanks in advance for your help!

glennd · Answer

Hi Greg_IT, I apologize for the frustration. I see that your case is with our L2 team and has been escalated to our developers.&nbsp;