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Forum Discussion
Unable to transfer files in new desktop version 1.11.2.116
We were updated to the new desktop console 1.11.2.116 last week and have found a number of unattended devices where file transfer no longer works. It opens a file transfer window in the sessions pan...
SupportMW thanks for contacting the Community on this issue, I've checked internally and it does appear to be known. I've requested an update on the status and will update this thread when I hear more.
Thanks for your report and patience.
Do we have any update on when a fix will be pushed out? We are having to install GoToAssist so we can transfer files. This is becoming a larger issue. Thanks
Our product team is still investigating the file transfer issue, we will continue to follow up on this and update the thread as we learn more. Thanks for your patience.
Hi SupportMW ,
Our engineering team believes this may be a separate undocumented issue. In order to investigate further, could you send Desktop Console logs and screenshots? I've just sent an email to you where you can forward the information.
You can grab the most recent log files by right-clicking on the Desktop Console and selecting "Export logs", but all the logs from the previous DC runs can be found here:
"C:\Users\<username>\AppData\Local\GoTo\GoTo Resolve Desktop Console\Logs"
"C:\Users\<username>\AppData\Local\GoTo\GoTo Resolve Desktop Console\CrashReportDB"
Thanks for your patience as we investigate.
Good morning. I replied to your email with logs and information.
Thanks,
JIM
