Forum Discussion

SupportMW's avatar
SupportMW
Active Contributor
5 months ago

Unable to transfer files in new desktop version 1.11.2.116

We were updated to the new desktop console 1.11.2.116 last week and have found a number of unattended devices where file transfer no longer works.  It opens a file transfer window in the sessions pan...
SupportMW's avatar
SupportMW
Active Contributor

Do we have any update on when a fix will be pushed out?  We are having to install GoToAssist so we can transfer files.  This is becoming a larger issue.  Thanks

KateG's avatar
KateG
GoTo Moderator
4 months ago

SupportMW 

 

Our product team is still investigating the file transfer issue, we will continue to follow up on this and update the thread as we learn more. Thanks for your patience.

  • KateG's avatar
    KateG
    GoTo Moderator
    4 months ago

    Hi SupportMW ,

     

    Our engineering team believes this may be a separate undocumented issue. In order to investigate further, could you send Desktop Console logs and screenshots? I've just sent an email to you where you can forward the information.

     

    You can grab the most recent log files by right-clicking on the Desktop Console and selecting "Export logs", but all the logs from the previous DC runs can be found here:

    "C:\Users\<username>\AppData\Local\GoTo\GoTo Resolve Desktop Console\Logs"

    "C:\Users\<username>\AppData\Local\GoTo\GoTo Resolve Desktop Console\CrashReportDB"

     

    Thanks for your patience as we investigate. 

    • SupportMW's avatar
      SupportMW
      Active Contributor
      4 months ago

      Good morning.  I replied to your email with logs and information.

       

      Thanks,

      JIM

      • KateG's avatar
        KateG
        GoTo Moderator
        4 months ago

        SupportMW - thanks for the quick response and for working with us. I've escalated this to the team for review.