The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
SupportMW
2 years agoActive Contributor
Unable to transfer files in new desktop version 1.11.2.116
We were updated to the new desktop console 1.11.2.116 last week and have found a number of unattended devices where file transfer no longer works. It opens a file transfer window in the sessions pan...
KateG
2 years agoGoTo Manager
Hi SupportMW ,
Our engineering team believes this may be a separate undocumented issue. In order to investigate further, could you send Desktop Console logs and screenshots? I've just sent an email to you where you can forward the information.
You can grab the most recent log files by right-clicking on the Desktop Console and selecting "Export logs", but all the logs from the previous DC runs can be found here:
"C:\Users\<username>\AppData\Local\GoTo\GoTo Resolve Desktop Console\Logs"
"C:\Users\<username>\AppData\Local\GoTo\GoTo Resolve Desktop Console\CrashReportDB"
Thanks for your patience as we investigate.