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Unattended agent not correctly reinstalling
I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.
Hello - I'm experiencing what I think is the same issue on multiple devices. Here's a screenshot of the error:
This issue happens with both an EXE and MSI file. Is the afore mentioned script a possible fix or should I gather log files from Event Viewer?
Thanks - Bill
Hi bill_AZ,
Are you trying to reinstall Unattended Support or are these fresh installs? This script only removes files left behind after Unattended Support is removed (normally they would be removed when the computer is rebooted).
GlennD. I have the same issue. Need to reinstall GTR, but getting failure, and "can't create working directory" message. What is the fix for this, please?
Would it be possible to get a script created for the gotoassist unattened installer?
Hi GeorgeBrome, email sent.
Hi Glenn
That did the trick! Thanks!
Hi Glenn - I believe they had previous versions of the agent installed at one time that stopped reporting. The devices were removed from the GTR dashboard due to lack of communication after XX amount of days.
The error message I receive is from a new download and appears during the install process.
Thanks - Bill
