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Unattended agent not correctly reinstalling
I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.
Hi Glenn - I believe they had previous versions of the agent installed at one time that stopped reporting. The devices were removed from the GTR dashboard due to lack of communication after XX amount of days.
The error message I receive is from a new download and appears during the install process.
Thanks - Bill
- Hi Glenn. We are also having the same issue. Could you please share the script with me? Thanks!
Hi Glenn,
I've rebooted my PC but still cant detect the device on my console. can you share the cleanup installer? also is there anyway to push install the agent from desktop console? or install it without it checking from ms store? as our ms store is blocked.
Same problem for me - Can I get the script please?
Still looking for a solution/script. Would appreciate someone on the team to pick this ticket up.
