Hi all,
Thanks for the reports. We are aware that some devices are shown as offline although they are online.
Please ensure you have the latest version installed, we have released tons of reliability fixes recently.
It helped a lot, but we still see discrepancies.
If you can reproduce the case, please send some details to me in a private message:
- your email and company name so we know what company to check
- device name
- device ID (if you check the device details, you can find in the URL
something like this "syn-prd-ava-unattended-463fb3fa-36d9-1217-7155-2c81926ba7b1"
- log from the remote device if possible
(c:\Users\[%user name%]\AppData\Local\GoTo\GoTo Resolve Desktop Console")
Pls note that our engineering team is in CET timezone and we need the device to show as offline when we check our system.
Thanks for your help and cooperation.
Br,
Robi
I've split this out into its own post as it is more general and not specific to the post that was commented on.
