Forum Discussion

bhiggins27's avatar
bhiggins27
Active Contributor
2 months ago

User Groups don't inherit permissions to Device Groups

If I add a user to a User Group who has access to a set of device groups, that user cannot see the devices in that group... not until I either remove the user group and readd it, or add the user dire...
GlennD's avatar
GlennD
GoTo Manager
2 months ago

Hi bhiggins27, welcome to the community.

 

I am researching this  and will get back to you.

bhiggins27's avatar
bhiggins27
Active Contributor
20 days ago

Any update to this? It literally makes the ability to assign a User Group to a Device Group pointless, if I have to manually assign the agent to the device group that is later added to a User Group already assigned to the device group... 

  • GlennD's avatar
    GlennD
    GoTo Manager
    20 days ago

    bhiggins27 I haven't found another report of exactly the issue you are reporting, but we do have a new ticket associated with assigning agents to device groups which most likely shares the same root cause. I'm adding your report to that ticket for investigation.