Forum Discussion

New Member

8 years ago

Solved

Can I use goto assist to remote access an ipad

I have a field of technicians with iPads. I need the ability to troubleshoot the ipads. Can this be done with Goto Assist?

GlennD
3 years ago
Hi progers001, welcome to the community.

Apple does not allow remote control of iOS devices currently, but you can connect from GoToAssist Remote Support v5 and see the screen of the device.

AshC

Retired GoTo Contributor

8 years ago

Hi Steven,
Due to the manufacturer's OS restrictions, it is not possible to connect to an iOS device using GoToAssist Remote Support.

We will update the Community here once this functionality becomes available.

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Can I use goto assist to remote access an ipad

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