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Forum Discussion
Steven Powers
9 years agoNew Member
Can I use goto assist to remote access an ipad
I have a field of technicians with iPads. I need the ability to troubleshoot the ipads. Can this be done with Goto Assist?
- 3 years ago
Hi progers001, welcome to the community.
Apple does not allow remote control of iOS devices currently, but you can connect from GoToAssist Remote Support v5 and see the screen of the device.
GlennD
9 years agoGoTo Manager
Hi Rolf,
I do not have an ETA for this currently, the capability has only just been added by Apple with iOS 11 and we are still in the process of transitioning GoToAssist over to the LogMeIn systems. Once the transition is complete and have upgraded the customer base to our first LogMeIn release we will be able to review new features. I will definitely be announcing any news about this to the community once it is available.
- progers0013 years agoNew Member
Any update on this?
- GlennD3 years agoGoTo Manager
Hi progers001, welcome to the community.
Apple does not allow remote control of iOS devices currently, but you can connect from GoToAssist Remote Support v5 and see the screen of the device.