The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Can I use goto assist to remote access an ipad
I have a field of technicians with iPads. I need the ability to troubleshoot the ipads. Can this be done with Goto Assist?
Hi progers001, welcome to the community.
Apple does not allow remote control of iOS devices currently, but you can connect from GoToAssist Remote Support v5 and see the screen of the device.
Hi Rolf,
I do not have an ETA for this currently, the capability has only just been added by Apple with iOS 11 and we are still in the process of transitioning GoToAssist over to the LogMeIn systems. Once the transition is complete and have upgraded the customer base to our first LogMeIn release we will be able to review new features. I will definitely be announcing any news about this to the community once it is available.
Any update on this?
Hi progers001, welcome to the community.
Apple does not allow remote control of iOS devices currently, but you can connect from GoToAssist Remote Support v5 and see the screen of the device.
