Forum Discussion

RafalW's avatar
RafalW
Active Contributor
7 years ago
Solved

GoTo Opener encountered an error after initialization: The server deliveredthe unexpected content

Hi I cannot start remote session with GoTo Opener. I've got an error after initialization: "The server delivered the unexpected content-type application/x-msdownload. Failed to download GoToAssis...
  • RafalW's avatar
    RafalW
    7 years ago

    Finally I solved the issue by adding server certificate. After comparing with one system working, two certificates were missing. Since it was late Friday and haven't had time to verify which one is must, so I added both:

    VeriSign Universal Root Certification Authority
    DigiCert SHA2 Secure Server CA
    Just for my notes, could you verify which one exactly was missing (is used by your web services)?

    Rafal

RafalW's avatar
RafalW
Active Contributor
7 years ago

Hi

 

Still have that problem.

This is standard computer, with standard hardware, any specific parts are connected to the system via network card (different that one used for internet connection).  We have similar systems installed on many sites and it's the only one where we have the issue. I know that the 1st answer is firewall but we were open firewall and it still doesn't work. 
From Logs it looks like the problem is with downloading server certificate:

17:18:21 1230 loading https://builds.getgocdn.com:443/builds/g2ax/1599/g2ax_customer_combined_dll_core_win32_x86.exe
17:18:21 1230 configuring request
17:18:21 1230 sending request
17:18:41 13F0 HttpSendRequestEx async error 12057
17:18:41 1230 error checking server certificate revocation;cnt=1
17:18:42 13F0 HttpSendRequestEx async error 12057
17:18:42 1230 error checking server certificate revocation;cnt=2
17:18:43 1398 HttpSendRequestEx async error 12057
17:18:43 1230 error checking server certificate revocation;cnt=3
17:18:44 13F0 HttpSendRequestEx async error 12057
17:18:44 1230 error checking server certificate revocation;cnt=4
17:19:20 1398 HttpSendRequestEx async error 12057
17:19:20 1230 error checking server certificate revocation;cnt=5
17:19:21 13C8 HttpSendRequestEx async error 12057
17:19:21 1230 error checking server certificate revocation;cnt=6
17:19:26 1230 I: downloaded 0 bytes in 64958 milliseconds (0.0 KiB/s)
17:19:26 1230 I: endpointDownloadMetrics: bytesDownloaded=0&cscErrorCount=6&displayedAuthUi=false&displayedUi=true&hostName=builds.getgocdn.com&requestUrl=https%3a%2f%2fbuilds.getgocdn.com%3a443%2fbuilds%2fg2ax%2f1599%2fg2ax_customer_combined_dll_core_win32_x86.exe&resolvedHostAddr=78.108.120.124&result=ECOsInetError.eSEC_CERT_REV_FAILED&timeBlockedInUi=4492&timeToConnect=0&timeToDownload=0&totalTime=64958
17:19:26 1230 E: [downloadEndpoint] completed: 14057 (ECOsInetError::eSEC_CERT_REV_FAILED), The API HttpSendRequestEx failed with code 12057.
Error returned at , taskdownload.cpp:218
Error occurred at , downloaderapp.cpp:1844
Error occurred at , downloaderapp.cpp:1791
17:19:26 1230 I: [completeInstall] started
17:19:26 1230 I: [leaveSingleInstance] started
17:19:26 1230 I: [startSendTelemetry] started
17:19:26 1230 I: [notifyUserIfFatalError] started
17:19:26 1230 E: flow error (not displayed):
(14057) "ECOsInetError::eSEC_CERT_REV_FAILED"
The API HttpSendRequestEx failed with code 12057.
Error returned at , taskdownload.cpp:218
Error occurred at , downloaderapp.cpp:1844
Error occurred at , downloaderapp.cpp:1791
17:19:26 1230 E: displaying error:
GoTo Opener encountered an error:
The download server builds.getgocdn.com is untrusted.
Failed to download GoToAssist from our servers.

I really don't know how to solve the issue. If you give me any advise it would be appreciated.

 

Rafal

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

RafalW The 12057 error may be caused by file damage on the Windows system.  I would next try to finish the install / setup under a different User Account, and/or in safemode to rule out any conflicts.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    It should be this one RafalW :

     

    (DigiCert SHA2 Secure Server CA)

  • RafalW's avatar
    RafalW
    Active Contributor
    7 years ago

    Finally I solved the issue by adding server certificate. After comparing with one system working, two certificates were missing. Since it was late Friday and haven't had time to verify which one is must, so I added both:

    VeriSign Universal Root Certification Authority
    DigiCert SHA2 Secure Server CA
    Just for my notes, could you verify which one exactly was missing (is used by your web services)?

    Rafal