Forum Discussion

paulwsyd's avatar
paulwsyd
New Member
6 years ago
Solved

GoTo Opener Error "Timestamp signature or certificate could not be verified or is malformed"

Attempting to set up a session for a user and get the following:   Log files here: https://pastebin.com/7eZRpQ7N   Tried installing security certificates from this fix but got the same resul...
  • manoliar's avatar
    manoliar
    5 years ago

    I solved the problem.
    The problem arises if windows (for some reason) “do not automatically update root certificates”. This has many other issues.
    1. Download https://www.digicert.com/util/ digicert certificate utility for windows
    2. Run the utility and from the menu select “tools” and then AutoRootUpdate.
    3. Change the setting to ‘Disabled’ . (Yes ‘Disabled’). Problem solved

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

The issue has been identified as being caused by Windows Error Code - 0X800B010E.

Our Engineering Team is evaluating if there is any possible fix on our side to get around the Windows error.

 

As a workaround, we have noted that uninstalling everything 'GoTo' related, and then downloading the desktop standalone app should work.

 

KevinOBWan's avatar
KevinOBWan
New Member
6 years ago

Hi Ash,

Thanks for the reference to the MS error code.  After ensuring that the time on the remote PC was correct, we ran a SFC /scannow on it (recommendation from the MS KB), which found no issues, but apparently reset the certificate database that the installer took issue with enough that the next time the opener ran, it completed successfully without having to scrub everything GTA off the PC and install the standalone.

 

We will try this on another victim to see if this is a valid workaround/cure, but so far, we are good.

  • goflyers215's avatar
    goflyers215
    New Member
    6 years ago

    having the same issue. tried sfc /scannow and tried to  DigiCert SHA2 certificate. Neither option worked.

     

    what's the issue and how to fix it?

    • BraceSupport's avatar
      BraceSupport
      Active Contributor
      6 years ago

      Another GTA update...another classic fail!   

      Based on the discussion, this error has plague GTA since at least 10/2019 - I stopped looking.   

       

      Hows that 'permanent' fix coming from the developers?

      • p001's avatar
        p001
        New Member
        5 years ago

        - 1. Navigate to %AppData%\Local\GotoMeeting\<number>\

        - 2. Right-click on g2mlauncher.exe

        - 3. Properties - Signatures - Details

        - 4. Install this certificate to default

        - The client should work now