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IBUS's avatar
IBUS
Active Contributor
10 months ago

GoToAssist Agent Vulnerabilities

Our Microsoft Defender Endpoint reported vulnerabilities in Openssl for the following GoToAssist agent files. I asked GoToAssist support but they don't have an estimated time frame of resolution. Sho...
IBUS's avatar
IBUS
Active Contributor

I downloaded 64-bit version (G2AAgentDesktopConsole-x64.msi) and installed, then files are extracted under　C:\Program Files\GoTo\GoToAssist Agent Desktop Console. Our OS is Win11.

Kaz111's avatar
Kaz111
Active Contributor
10 months ago

Interesting.  I wonder why the difference in installation and file location between Win 10 (Pro in my case) vs. your Win 11???  Do you have anything under: AppData\Local\Programs\LogMeIn\GoToAssist Agent Desktop Console

  • IBUS's avatar
    IBUS
    Active Contributor
    10 months ago

    There is no LogMeIn folder under my AppData\Local\Programs

    • GlennD's avatar
      GlennD
      GoTo Manager
      10 months ago

      Hi IBUS, welcome to the community.

       

      I can confirm that we have an update to GoToAssist Remote Support v5 coming that will update the version of OpenSSL being used (final release date still to be confirmed). 

      With GoToAssist Remote Support v4 I am waiting for some final details, but my understanding is that because we accepts TLS v1-2 on the server side this is not a concern.

       

       

      • IBUS's avatar
        IBUS
        Active Contributor
        10 months ago

        Thank you for the good news. I will wait it.