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GoToAssist Mac 10.15 Catalina support
Catalina is goin to be released soon and GoToAssist still doesn't work. Is there an update coming soon? It's very cumbersome having to use the web based Rescue instead of the regular GoToAssist a...
Hi,
We are finishing up things on the new Mac 64 bit version of GoToAssist Remote Support and plan to release it early next week.
Here is what you need to know:
- If you use a Mac to support your customers, do not update to Catalina until you have updated to the Remote Support release or you will not be able to use the technician software. You can use RescueAssist on Catalina now as it is already a 64 bit application.
- You will need to update your Mac Unattended to the new release before upgrading to Catalina.
- We will be releasing the update as an Infrequent Update initially, so you will need to set the Mac or it's device group to Infrequent Updates and then select the new version in order for the Unattended Mac to receive it.
Tomorrow it should be released, I won't be able to update as I would then not be able to use GTA, and that would kill my business. I sure hope there is an updated version waiting to drop at the same time.
Hi,
We are finishing up things on the new Mac 64 bit version of GoToAssist Remote Support and plan to release it early next week.
Here is what you need to know:
- If you use a Mac to support your customers, do not update to Catalina until you have updated to the Remote Support release or you will not be able to use the technician software. You can use RescueAssist on Catalina now as it is already a 64 bit application.
- You will need to update your Mac Unattended to the new release before upgrading to Catalina.
- We will be releasing the update as an Infrequent Update initially, so you will need to set the Mac or it's device group to Infrequent Updates and then select the new version in order for the Unattended Mac to receive it.
Is anyone else having issues with the display of devices when Dark mode is enabled on Catalina? I am running Version: 4.7 Build 1673.
Just to chime in since this is marked as a solution, it's not.
1. I've already upgraded, hence my post where I noticed GTA no longer works.
2 & 3 This isn't an issue with unattended support, it's an issue with me, the admin that connects to support hundreds of machines.
I'm stuck using RescueAssist which frankly is just awful. With the GTA app, I can have an easy to navigate list of my clients, A separate chat window, a client screen running full screen on a monitor. Using a browser based solution is clunky and cumbersome.
One simple yet major problem is I assign GTA to a specific desktop or monitor specifically so I can have my browser in another desktop or monitor. With RA I'm having to rip off tabs and move everything around every time I want to work the way I have for years with GTA.
Hopefully GTA will be here soon. This wasn't a secret. We've all been having to click the "This app is not optimized" warning for the last year+ because GTA was 32bit. It's astonishing it hasn't been ported to 64bit in 2.5 years!
Completly aggree with Shaun77 that there really is no excuse this has not been released yet. I much prefer the app interface and have been strugging with the web interface on my Catalina system for months now. The ONLY reason I did not port my primary MBP over to Catalina is GtA. Of course the other big issue is unatended support for Mojave and above but this thread isn't about that. I own an IT support buisness and have considered switching to a different solution however we woudl need to literally move hundreds of computers over and the hassle of doing that outweighs the inconvenience of staying with this product.
TBH I would not be the least bit surprised to get an EOL announcemnt rather than a 64 bit app.
It is very troubling to me that LogMeIn didnt have the update ready in time for Catalina with so much advance notice. I decided to upgrade to Catalina intead of waiting and I am testing other remote control products some of which are free.
I am curious, if a Mac client upgrades to Catalina and I send them to fastsupport.com will they be unable to join a hosted session. I haven't tried this yet and I guess I should.
I agree. This isn't a Reminders app. It's a critical support app for IT pros. With this much advanced notice, with past posts, and more importantly the fact the web tool was launched with such poor performance I may do the same and upgrade and move on. I have said this so many times after failed version updates, so who knows, but I just don't feel Mac support or Mac pros are important enough to the company.
