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GoToAssist Mac 10.15 Catalina support
Catalina is goin to be released soon and GoToAssist still doesn't work. Is there an update coming soon? It's very cumbersome having to use the web based Rescue instead of the regular GoToAssist a...
Hi,
We are finishing up things on the new Mac 64 bit version of GoToAssist Remote Support and plan to release it early next week.
Here is what you need to know:
- If you use a Mac to support your customers, do not update to Catalina until you have updated to the Remote Support release or you will not be able to use the technician software. You can use RescueAssist on Catalina now as it is already a 64 bit application.
- You will need to update your Mac Unattended to the new release before upgrading to Catalina.
- We will be releasing the update as an Infrequent Update initially, so you will need to set the Mac or it's device group to Infrequent Updates and then select the new version in order for the Unattended Mac to receive it.
It is very troubling to me that LogMeIn didnt have the update ready in time for Catalina with so much advance notice. I decided to upgrade to Catalina intead of waiting and I am testing other remote control products some of which are free.
I am curious, if a Mac client upgrades to Catalina and I send them to fastsupport.com will they be unable to join a hosted session. I haven't tried this yet and I guess I should.
Hi bcboisvert,
If you use RescueAssist to host the session and send your customer to fastsupport.com they will be able to join your session.
