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GoToAssist Mac 10.15 Catalina support
Catalina is goin to be released soon and GoToAssist still doesn't work. Is there an update coming soon? It's very cumbersome having to use the web based Rescue instead of the regular GoToAssist a...
Hi,
We are finishing up things on the new Mac 64 bit version of GoToAssist Remote Support and plan to release it early next week.
Here is what you need to know:
- If you use a Mac to support your customers, do not update to Catalina until you have updated to the Remote Support release or you will not be able to use the technician software. You can use RescueAssist on Catalina now as it is already a 64 bit application.
- You will need to update your Mac Unattended to the new release before upgrading to Catalina.
- We will be releasing the update as an Infrequent Update initially, so you will need to set the Mac or it's device group to Infrequent Updates and then select the new version in order for the Unattended Mac to receive it.
Completly aggree with Shaun77 that there really is no excuse this has not been released yet. I much prefer the app interface and have been strugging with the web interface on my Catalina system for months now. The ONLY reason I did not port my primary MBP over to Catalina is GtA. Of course the other big issue is unatended support for Mojave and above but this thread isn't about that. I own an IT support buisness and have considered switching to a different solution however we woudl need to literally move hundreds of computers over and the hassle of doing that outweighs the inconvenience of staying with this product.
TBH I would not be the least bit surprised to get an EOL announcemnt rather than a 64 bit app.
Hi,
GoToAssist Remote Support version 4.7 Build 1673 (Catalina support) has been released to the Infrequent and Regular&Beta channels: https://support.logmeininc.com/gotoassist-remote-support/help/about-infrequent-updates-g2ars090080
That's noice that there's an update to clients, but that's not the issue.
We still can't use the GTA Expert app on a Mac...
Shaun77 , setup infrequent updates from the admin consol. Launch the app on a NON Catalina ssytem and you should get prompted to upgrade. Copy the new build app to a Catalina system and you're good to go.
System names are hard to see in dark mode, I use an Automator app to toggle between modes.
Well at least I got GTA back! I can live with the dark mode text issue for now.
And thanks for the Automator guide to set up a shortcut, that's awesome!
