The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
GoToAssist Mac 10.15 Catalina support
Catalina is goin to be released soon and GoToAssist still doesn't work. Is there an update coming soon? It's very cumbersome having to use the web based Rescue instead of the regular GoToAssist a...
Hi,
We are finishing up things on the new Mac 64 bit version of GoToAssist Remote Support and plan to release it early next week.
Here is what you need to know:
- If you use a Mac to support your customers, do not update to Catalina until you have updated to the Remote Support release or you will not be able to use the technician software. You can use RescueAssist on Catalina now as it is already a 64 bit application.
- You will need to update your Mac Unattended to the new release before upgrading to Catalina.
- We will be releasing the update as an Infrequent Update initially, so you will need to set the Mac or it's device group to Infrequent Updates and then select the new version in order for the Unattended Mac to receive it.
Hi,
GoToAssist Remote Support version 4.7 Build 1673 (Catalina support) has been released to the Infrequent and Regular&Beta channels: https://support.logmeininc.com/gotoassist-remote-support/help/about-infrequent-updates-g2ars090080
That's noice that there's an update to clients, but that's not the issue.
We still can't use the GTA Expert app on a Mac...
Shaun77 , setup infrequent updates from the admin consol. Launch the app on a NON Catalina ssytem and you should get prompted to upgrade. Copy the new build app to a Catalina system and you're good to go.
System names are hard to see in dark mode, I use an Automator app to toggle between modes.
Well at least I got GTA back! I can live with the dark mode text issue for now.
And thanks for the Automator guide to set up a shortcut, that's awesome!
Regular (default) Build will be released on October 19, 2019
- All agents whose account update settings are configured for Regular Updates or Regular & Beta Updates will receive an update of the latest version (v4.7, b1673) for the GoToAssist Expert and Customer desktop applications on of Saturday, October 19, 2019. Please see below for the changes included in this release.
The text issue with Dark Mode has been noted with the beta version.
Great, thanks. I've told my tech team and they are pretty excited. GtA was the ONLY app we have been waiting on. Hey, their nerds... they want the latest OS. Not to mention we have clients that will upgrade even though we have sent out emails warning clients not to yet. Do as I say, not as I do for our clients...
