GoToAssist Mac 10.15 Catalina support

Well now GTA doesn't work at all. I was trying to launch it and create a session and it just spins on "Creating session".

I deleted the app, and tried launching a session from the website, it installs GTA version 1673, and same thing. Just spins on creating session.

It does this with a new session or trying to conenct to any of the machines in my unatended list. 

So basically I can no longer work at all! 

This is absurd. 2+ years of notice the change to 64-bit was coming, the deadline has passed, and GTA is totally broken!

Adrienne2 If you're still experiencing errors with this mac client, please call into support so they can assist with troubleshooting the problem machine:  https://support.logmeininc.com/gotoassist-remote-support/help/how-do-i-contact-customer-support-g2ars040014

Hello, I updated my  software. Had a customer go to the fastsupport.com website. They typed in the support key and received the same error. 

Adrienne2  Your customers are always going to utilize the same version of software that you do.

Thanks for the information. Just a quick question, how is me updating my software on my PC going to help a customer that is trying to launch a remote session from the fastsupport.com website? using the fastsupport.com go to assist? 

OK Adrienne2 --- you'll need to update your expert software version to 4.7.  Once complete, your client should start downloading this compatible version as well.

Version 4.3 Build 1575

Adrienne2 If you're on Windows, you should see the GoToAssist triangular icon in your task bar. Right click this, and select 'About'.

Hello, where would I find that information?

Adrienne2 It may be that your account is set to a prior build. Can you confirm what version your Expert software is running?

Hello! Yes, have tried both. 

Adrienne2  Have they tried uninstalling old GoToAssist versions first? How about an alternate web browser?

Well it's still not working for my clients. I have go to assist and it generates a support key. I ask them to go to fastsupport.com, they enter their name and the support key. Then it tries to launch go to assist from the fast support site and they receive the error I stated. It will download but not open and causes the error. Thanks!

Hi Adrienne2 ,

GoToAssist already supports Catalina with the newest build.  Have you tried uninstalling GoToAssist with this client before rebooting and reconnecting again?

Will the Go To Assist Opener be updated soon? When trying to run a remote session to a Mac with Catalina, there is an issue with the Go To Opener. The person types in the fast support number at the fast support site, tries to launch the Go To Opener and then receives the error:

"GoToAssist Customer (1575)" needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

Is there an timeframe for a resolution for this issue?

Well at least I got GTA back! I can live with the dark mode text issue for now.

And thanks for the Automator guide to set up a shortcut, that's awesome! 

Great, thanks. I've told my tech team and they are pretty excited. GtA was the ONLY app we have been waiting on.  Hey, their nerds... they want the latest OS. Not to mention we have clients that will upgrade even though we have sent out emails warning clients not to yet. Do as I say, not as I do for our clients...