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Shaun77's avatar
Shaun77
Active Contributor
7 years ago
Solved

GoToAssist Mac 10.15 Catalina support

Catalina is goin to be released soon and GoToAssist still doesn't work. Is there an update coming soon?   It's very cumbersome having to use the web based Rescue instead of the regular GoToAssist a...
  • GlennD's avatar
    GlennD
    7 years ago

    Hi,

     

    We are finishing up things on the new Mac 64 bit version of GoToAssist Remote Support and plan to release it early next week.

     

    Here is what you need to know:

    1. If you use a Mac to support your customers, do not update to Catalina until you have updated to the Remote Support release or you will not be able to use the technician software. You can use RescueAssist on Catalina now as it is already a 64 bit application.
    2. You will need to update your Mac Unattended to the new release before upgrading to Catalina.
    3. We will be releasing the update as an Infrequent Update initially, so you will need to set the Mac or it's device group to Infrequent Updates and then select the new version in order for the Unattended Mac to receive it.
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

gmill Have you done anything to troubleshoot the GoToAssist installation like removing older versions, rebooting and reconnecting again?

 

gmill's avatar
gmill
New Contributor
6 years ago

Yes, I removed 1610 version, rebooted and I get the same automatic downloading of a new version and error message of download.