The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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GoToAssist Mac 10.15 Catalina support
Catalina is goin to be released soon and GoToAssist still doesn't work. Is there an update coming soon? It's very cumbersome having to use the web based Rescue instead of the regular GoToAssist a...
Hi,
We are finishing up things on the new Mac 64 bit version of GoToAssist Remote Support and plan to release it early next week.
Here is what you need to know:
- If you use a Mac to support your customers, do not update to Catalina until you have updated to the Remote Support release or you will not be able to use the technician software. You can use RescueAssist on Catalina now as it is already a 64 bit application.
- You will need to update your Mac Unattended to the new release before upgrading to Catalina.
- We will be releasing the update as an Infrequent Update initially, so you will need to set the Mac or it's device group to Infrequent Updates and then select the new version in order for the Unattended Mac to receive it.
Yes, I removed 1610 version, rebooted and I get the same automatic downloading of a new version and error message of download.
gmill You may try the direct Mac install here: https://support.logmeininc.com/gotoassist-remote-support/help/download-and-install-gotoassist-expert-mac-g2ars050024
You may also want to confirm that all agents on your plan are set to the most current version by changing the Device Groups to Inherit the Admin Settings. Ref: https://support.logmeininc.com/gotoassist-remote-support/help/set-up-device-groups-in-the-admin-center-g2ars500022
I did the direct Mac install but it does the same exact thing, opens the existing build and trys to download the update and fails.
It seems to be tring to download and install build 1610. How do I fix this?
I adjusted the admin settings download beta versions. Where are the secret build settings?
Please change the Admin Settings version build to Regular, and then have the device groups adhere to Admin build. You will need to go to the settings of those two device groups and select Inherit Updates from Admin Settings.
