randomusername Eshgro We have made some adjustments to the connection flow. If you see any improvements could you let us know?
Hi,
Yesterday we made two small changes to fastsupport.com that are part of our ongoing efforts to discourage the abuse of our service by tech support scammers. One of the methods scammers use to trick people into giving them access to their computers is to add a legitimate businesses name to the fastsupport.com URL e.g https://fastsupport.com/Apple to reinforce the lie that they were who they said they were.
If I recall correctly, we allowed this originally as a way for customers to personalize the fastsupport.com URL, but now that it is being abused we have changed this so that it automatically redirects back to the official fastsupport.com page which displays the warning and Report Abuse link.
Unfortunately, this change is also affecting those of you who have embedded fastsupport.com in your own websites, for that I apologize. The team has been made aware and are working on correcting this currently.
Thanks for the communication Glenn.
While we wait, does fastsupport have a page for establishing connection without a name field? The name field steals a couple of seconds every time we need to connect to a customer. They keep asking about the name field, and while it might not seem like a big issue it gets really old after a while having to adress that field every time.
Edit:
I also have to adress the "Support key" field on the page. Apparently as the field inputs the hyphens for you automatically, it's possible to place the cursor all the way to the right of the hyphens when you click the field, thus making it impossible to enter anything into the field. Seeing as remote control is usually used to help computer illiterate people, this is becoming a great deal of frustration among support personnel in my company at the moment...
Any update on this? The forced hyphens are driving us crazy...
randomusername Eshgro We have made some adjustments to the connection flow. If you see any improvements could you let us know?
AshC for us it works perfectly again.
When a correct Support Key is entered a Support Session is started immediately. When an incorrect Support Key is entered the user gets redirected to https://www.fastsupport.com/ but this is no problem.
For us the issue is resolved. Thanks for your support.
