Forum Discussion

randomusername's avatar
randomusername
Active Contributor
7 years ago
Solved

GoToAssist support key redirect changed. User has to enter key twice

Our customers used to be able to enter a support key on www.hairtools.dk/k and when clicking "connect" they would be presented with the GoToAssist helper download and would afterwards connect to the ...
  • AshC's avatar
    AshC
    7 years ago

    randomusername Eshgro  We have made some adjustments to the connection flow.  If you see any improvements could you let us know?

Eshgro's avatar
Eshgro
Active Contributor
7 years ago

AshC for us it works perfectly again.

 

When a correct Support Key is entered a Support Session is started immediately. When an incorrect Support Key is entered the user gets redirected to https://www.fastsupport.com/ but this is no problem.

 

For us the issue is resolved. Thanks for your support.

randomusername's avatar
randomusername
Active Contributor
7 years ago

Sorry for the late response, I couldn't remember my credentials on here.

 

The issue is, Eshgro said, resolved. Everything works like it used to. Thank you for the quick response and customer service.