Forum Discussion

randomusername's avatar
randomusername
Active Contributor
7 years ago

GoToAssist support key redirect changed. User has to enter key twice

Our customers used to be able to enter a support key on www.hairtools.dk/k and when clicking "connect" they would be presented with the GoToAssist helper download and would afterwards connect to the ...
  • AshC's avatar
    AshC
    7 years ago

    randomusername Eshgro  We have made some adjustments to the connection flow.  If you see any improvements could you let us know?

Eshgro's avatar
Eshgro
Active Contributor
6 years ago

This exact same problem has returned.

 

Once again when customers enter the Support Key they get redirected to https://www.fastsupport.com/ instead of an Support Session being started.

 

Can this be solved?