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GoToAssist support key redirect changed. User has to enter key twice
Our customers used to be able to enter a support key on www.hairtools.dk/k and when clicking "connect" they would be presented with the GoToAssist helper download and would afterwards connect to the ...
randomusername Eshgro We have made some adjustments to the connection flow. If you see any improvements could you let us know?
randomusername Eshgro Thanks for the confirmation!
This exact same problem has returned.
Once again when customers enter the Support Key they get redirected to https://www.fastsupport.com/ instead of an Support Session being started.
Can this be solved?
Eshgro randomusername I'm sorry for the sudden change.
This has to do with the fastsupport.com redirecting to fastsupport.gotoassist.com now. It can be worked around today by updating the html code to use fastsupport.gotoassist.com . We are working to resolve the issue internally as well.
Thanks for your patience.
Hi Eshgro.
Yes, the problem has returned for us too since about yesterday I think.
