Forum Discussion

randomusername's avatar
randomusername
Active Contributor
7 years ago

GoToAssist support key redirect changed. User has to enter key twice

Our customers used to be able to enter a support key on www.hairtools.dk/k and when clicking "connect" they would be presented with the GoToAssist helper download and would afterwards connect to the ...
  • AshC's avatar
    AshC
    7 years ago

    randomusername Eshgro  We have made some adjustments to the connection flow.  If you see any improvements could you let us know?

Eshgro's avatar
Eshgro
Active Contributor

This exact same problem has returned.

 

Once again when customers enter the Support Key they get redirected to https://www.fastsupport.com/ instead of an Support Session being started.

 

Can this be solved?

randomusername's avatar
randomusername
Active Contributor
6 years ago

Hi Eshgro.

 

Yes, the problem has returned for us too since about yesterday I think.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Eshgro  randomusername  I'm sorry for the sudden change. 

     

    This has to do with the fastsupport.com redirecting to fastsupport.gotoassist.com now.  It can be worked around today by updating the html code to use fastsupport.gotoassist.com .  We are working to resolve the issue internally as well.

     

    Thanks for your patience.