Forum Discussion

gokhan1's avatar
gokhan1
Active Contributor
5 months ago

GoToAssist V4 Unattended Installer Frequently Failing to Install

I'm experiencing an ongoing issue with the GoToAssist V4 unattended installer that's becoming quite frustrating. I regularly need to download a fresh copy of the EXE installer - sometimes every coup...
gokhan1's avatar
gokhan1
Active Contributor
5 months ago

Yes, I am using the latest version v4.8.0.1730 in EXE format.

The issue is that there aren't any on-screen errors when it fails - the installation simply doesn't complete properly. When successfully installed, the desktop shortcut icon and GoToAssist system tray icon appear as expected. However, when the installation fails, neither of these elements appear.

This behavior is similar to what happens when you try to install with no internet connection, but in my case, connectivity isn't the issue. I've also verified that the date and time are correct on all the PCs experiencing this problem.

Are there specific logs I can check to identify the cause of these installation failures? Any particular locations or file names I should look for to help diagnose the problem?

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Install Paths and Log files:
     

    - Unattended executables, including endpoint: 
    C:\Program Files (x86)\GoToAssist Remote Support Customer[BUILD_VERSION]


    - Attended executables, including endpoint (only installed via GoTo Opener): 
    C:\Users\xxxxx\AppData\Local\GoToAssist Remote Support Customer
     

    - Log Files
    C:\Users\xxxxx\AppData\Local\Temp\logmeinlogs\GoToAssist Remote Support Customer\
     

    - Service Name and Path:
    Name:
    GoToAssist Remote Support Customer
     

    - Unattended Service executable: 
    C:\Program Files (x86)\GoToAssist Remote Support Customer\1692\g2ax_service.exe