Forum Discussion

SHanau66's avatar
SHanau66
New Contributor
5 years ago

GotoAssistExpert downgrades itself to previous version

Hi, my version of GotoAssistExpert got recently upgraded to version 4.7.1673.   However, whenever I start it, it downgrades itself to version 4.6.1624 stating "Your version has been upgraded to th...
  • SHanau66's avatar
    SHanau66
    5 years ago

    Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.

GlennD's avatar
GlennD
GoTo Manager
5 years ago

Hi  

 

This can happen if you are trying to connect to an Unattended computer that is set to a different version. Another possibility is that the admin on your account has set you to use version 4.6, I would ask your admin to check the account settings.

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    5 years ago
    This has also happened to my account. My current setting is "Regular and Beta Updates" across the entire account.
    • SHanau66's avatar
      SHanau66
      New Contributor
      5 years ago

      Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.

      • Boyd B.'s avatar
        Boyd B.
        Contributor
        5 years ago
        Changing to regular updates setting resulted in my Expert updating to 4.7. This seems to go against the stated meaning of the various settings, however.