Forum Discussion

adam morgan's avatar
adam morgan
New Member
8 years ago

how can i export or print a list of all devices from goto assist, it used to be possible in the old version!

why is there no reporting available on the devices listed within gotoassist any more? I used to be able to export the all devices list! how can I do this now in the new version?
  • AshC's avatar
    AshC
    6 years ago

    AaronC1  LMI Customer Care does not have that type of visibility into accounts at a glance, however if you have an enormous list of devices they may be able to file an engineering request to pull a general report together. 

     

    If web development is an option, you can create the list yourself using APIs.  GoToAssist Developer Center has a Quick Start page and a Postman collection available: https://goto-developer.logmeininc.com/gotoassist-remote-support-api-overview

     

    ** For G2A RS Unattended devices one should look for the Get Machines API (GET https://api.getgo.com/G2A/rest/v1/companies/companyId/machines)

     

AaronC1's avatar
AaronC1
Visitor

Is it possible if I call in that the support team would be able to supply me with a listing of devices for my organization?

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

AaronC1  LMI Customer Care does not have that type of visibility into accounts at a glance, however if you have an enormous list of devices they may be able to file an engineering request to pull a general report together. 

 

If web development is an option, you can create the list yourself using APIs.  GoToAssist Developer Center has a Quick Start page and a Postman collection available: https://goto-developer.logmeininc.com/gotoassist-remote-support-api-overview

 

** For G2A RS Unattended devices one should look for the Get Machines API (GET https://api.getgo.com/G2A/rest/v1/companies/companyId/machines)

 

  • NathanCareDocs's avatar
    NathanCareDocs
    New Member
    6 years ago

    When will this VERY simple function be added to GoTo Assist??  I see that the original question was early 2017....... we are now March 2019! come on guys  get Dev Ops on this and make your customers happy.  Can you give me a timescale of when this will be available?

    Thanks

    • JerryV06's avatar
      JerryV06
      New Member
      5 years ago

      it's 2020 and I still don't see it

      • Snocrash's avatar
        Snocrash
        New Member
        4 years ago

        Trying to export a list on 1-27-2021 and don't think I can, pretty pathetic.