The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
how can i export or print a list of all devices from goto assist, it used to be possible in the old version!
why is there no reporting available on the devices listed within gotoassist any more? I used to be able to export the all devices list! how can I do this now in the new version?
AaronC1 LMI Customer Care does not have that type of visibility into accounts at a glance, however if you have an enormous list of devices they may be able to file an engineering request to pull a general report together.
If web development is an option, you can create the list yourself using APIs. GoToAssist Developer Center has a Quick Start page and a Postman collection available: https://goto-developer.logmeininc.com/gotoassist-remote-support-api-overview
** For G2A RS Unattended devices one should look for the Get Machines API (GET https://api.getgo.com/G2A/rest/v1/companies/companyId/machines)
Is it possible if I call in that the support team would be able to supply me with a listing of devices for my organization?
AaronC1 LMI Customer Care does not have that type of visibility into accounts at a glance, however if you have an enormous list of devices they may be able to file an engineering request to pull a general report together.
If web development is an option, you can create the list yourself using APIs. GoToAssist Developer Center has a Quick Start page and a Postman collection available: https://goto-developer.logmeininc.com/gotoassist-remote-support-api-overview
** For G2A RS Unattended devices one should look for the Get Machines API (GET https://api.getgo.com/G2A/rest/v1/companies/companyId/machines)
When will this VERY simple function be added to GoTo Assist?? I see that the original question was early 2017....... we are now March 2019! come on guys get Dev Ops on this and make your customers happy. Can you give me a timescale of when this will be available?
Thanks
