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EricLunceford's avatar
EricLunceford
Active Contributor
10 months ago

Issues downloading sessions

Is anyone else having issues with downloading session replays? I have been working with support for months now and getting nowhwere.  I find it hard to believe this is unique to my account.  Is the...
GlennD's avatar
GlennD
GoTo Manager
10 months ago

Hi EricLunceford, welcome to the community.

 

I apologize for the frustration. The issue is already escalated to our developers and I am now following the ticket so I can track its progress. 

  • EricLunceford's avatar
    EricLunceford
    Active Contributor
    10 months ago

    Thank you, Glenn. 

    I tried some test today. It seemed like it was after multiple requests, it would stop working for any (for the day). 

    One session (00:41:04 in length) that failed yesterday (multiple times) was successful today. Another session (00:15:11 in length) didn't though. 

    Tried another that I haven't yet tried (1:51:13 in length) and it has been "preparing download for about 45 minutes. I am pretty sure that one will eventually fail. 

    The "preparing download" has always been a slow process, but doesn't seem to be related to session length. Sometimes longer ones prepare fairly quickly and a short one will take a long time.