Issues downloading sessions
Is anyone else having issues with downloading session replays? I have been working with support for months now and getting nowhwere. I find it hard to believe this is unique to my account. Is the...
Forum Discussion
Hi EricLunceford, welcome to the community.
I apologize for the frustration. The issue is already escalated to our developers and I am now following the ticket so I can track its progress.
Thank you, Glenn.
I tried some test today. It seemed like it was after multiple requests, it would stop working for any (for the day).
One session (00:41:04 in length) that failed yesterday (multiple times) was successful today. Another session (00:15:11 in length) didn't though.
Tried another that I haven't yet tried (1:51:13 in length) and it has been "preparing download for about 45 minutes. I am pretty sure that one will eventually fail.
The "preparing download" has always been a slow process, but doesn't seem to be related to session length. Sometimes longer ones prepare fairly quickly and a short one will take a long time.
