Issues downloading sessions
Is anyone else having issues with downloading session replays? I have been working with support for months now and getting nowhwere. I find it hard to believe this is unique to my account. Is the...
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Same problem here, no patterns like Eric said, however, I call tech support, I get a case number, they escalate and after a few days it starts working again. I close the case and after a few weeks, a month or so, it happens again. Always at the worst time when I'm trying to get things done. I reported again yesterday and referred this thread to tech support, they are looking into it.
Thank you for adding to the discussion. We cannot be the only ones.
What was really weird, was support saying try different browsers and wanting HAR logs. Just to humor them, I did try different client machines on different networks, different ISPs, different browsers.
Wouldn't all that be server side, anyway? It's like they thought the issue was the actual download of the video!
I have tried it on my Mac & my Windows 11 PC, reset my router, etc. I have also tried it on a computer at a different location. It's on their end. The tech I talked with yesterday looked at some of my past cases and they were all closed without them doing anything on their end. It just resolved itself somehow. I'll post again if they get back in contact with me, they asked me for the HAR logs and a screen recording this morning.
