Mac Keyboard Mapping - Again
Hello: I mentioned this in another Mac thread, but I'll break it out into its own rather than polluting that thread: We had this issue back in 2016 - and it's come back (or never went away and...
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Thanks MoisiePants , we were also unable to repro that text response. Please let us know if it continues.
As did MoisiePants, I reported this issue many years ago (May 2019), and did so at great length and with considerable detail to help you narrow the issue. See Case: 09485737
There were many email back and forth with promises that the "next" version (5) would fix the issue but as of today, using version 5.9.1.101, it is STILL no fixed. Below is what I wrote five years ago to you and it's still the case.
When logged into another computer from my Mac - most often to another Mac but occasionally to a Windows machine as well - the remote computer will begin acting like a "modifier key" (Command, ALT/Option, Shift) is being held down continuously. I not certain if it thinks just one key is pressed or multiple but I'm pretty sure that it always occurs immediately after if I use a keyboard shortcut (with a modifier key). After that, every keystroke or mouse-click acts like those modifier key(s) are still being held.
Additional clues:
- The symptom seems to occur after a keyboard shortcut or input that includes the ALT/Option key. Most consistently, I can trigger it by performing one of the Mac screen shot shortcuts such as Command+Shift+4
- The input issue seems to disappear after a period of time with no input, around 10 minutes, or if you logout and log back in again
- Users on the remote machine to not experience this issue, only me controlling it
- I only use the full version with end users, so this is NOT related to the browser plugin
