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MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
Recently installed the latest version of MacOS as of 20180924 (Mojave) on a test laptop. The first issue I have noticed is that when connecting to this client for the first time, it will not allow th...
All,
As the OP, I appreciate everyone's feedback over the past year (in two days...) on this issue.
I'm not sure if anyone has tried this solution yet, but I believe I've (finally) figured out something that works... at least for me.
New Computer:
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
- Note that after the install, you'll notice nothing new show up in the Privacy settings... and it would only show up when trying to connect later on and control.
- To get ahead of this, navigate to the privacy settings accessibility window
- Separately, in Finder, navigate to
/Library/Application\ Support/GoToAssistRemoteSupport/GoToAssist\ Customer.app/Contents/Helpers
- Find the file, "g2ax_launchagent_customer"
- Click and drag that file into the "Allow the apps below to control your computer" window.
- Note that this needs admin, but if you're performing the install of unattended support then that would be expected regardless.
Existing Computer - Mojave Upgrade:
- Follow the same steps as above for a new computer, skipping the install of GoToAssist Unattended (assuming it's already installed)
- After adding the file to the accessibility window, continue to upgrade to Mojave
At this point, the computer is ready to be given to the user. You should now be able to use GoToAssist and control the computer.
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
All,
As the OP, I appreciate everyone's feedback over the past year (in two days...) on this issue.
I'm not sure if anyone has tried this solution yet, but I believe I've (finally) figured out something that works... at least for me.
New Computer:
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
- Note that after the install, you'll notice nothing new show up in the Privacy settings... and it would only show up when trying to connect later on and control.
- To get ahead of this, navigate to the privacy settings accessibility window
- Separately, in Finder, navigate to
/Library/Application\ Support/GoToAssistRemoteSupport/GoToAssist\ Customer.app/Contents/Helpers
- Find the file, "g2ax_launchagent_customer"
- Click and drag that file into the "Allow the apps below to control your computer" window.
- Note that this needs admin, but if you're performing the install of unattended support then that would be expected regardless.
Existing Computer - Mojave Upgrade:
- Follow the same steps as above for a new computer, skipping the install of GoToAssist Unattended (assuming it's already installed)
- After adding the file to the accessibility window, continue to upgrade to Mojave
At this point, the computer is ready to be given to the user. You should now be able to use GoToAssist and control the computer.
Today I had a customer call for some maintenance. He had GoToAssist Customer 1599 installed on an iMac running Mojave 10.14.6. He opened the app and I logged in without a problem and was able to move the mouse and do everything I wanted to. I knew that I would need to restart, so I installed unattended support.
While I was still connected with my attended session I tried to connect via he unattended. It connected very fast and offered the dialog box to accept or decline the connection. I accepted the connection and was able to see the screen on the unattended session, it immediadatley directed me to allow access via the Security control panel. I opened it and the g2ax_lauchagent_customer was already in "Allow the apps below to control your computer". I unlocked and put a check mark on it, then closed System Prefs. Cannot move the mouse, restarted iMac.
After the restart, the iMac showed as offline, so I called the customer, had them log me back in via 1599. Once I logged back in the iMac did show as online, I initiated the connection but still cannot move the mouse in Unattended. The one on top is the Unattended, I know this doesn't really help, but it's my experience today.
EKKG wrote:Once I logged back in the iMac did show as online, I initiated the connection but still cannot move the mouse in Unattended.
Hi:
How long did you leave it before giving up? My suspicion is that it would have started working after ~10 minutes...Yes, one time, I left it sit and it did start working.
The second time I rebooted it sat for longer and still didn’t work.
