Forum Discussion

psol_user's avatar
psol_user
Active Contributor
3 months ago

Reset not working 1712

I have a couple of client machines that can often get stuck. Usually if a local user RDP connected and then rather than logoff they just close the session. On connection I am taken to the desktop ...
  • psol_user's avatar
    psol_user
    2 months ago

    I was finally able to get a session with the customer, we tried multiple times to get the connection to accept, each restart of the service allowed me to try but it would result in restarting screen sharing and never resolve.

    I was able to do attended sessions and I was even able to connect from ne PC to the other PC by RDP and approve my own attended session but it would not work unattended.

    I use V4 desktop so I opted to try crating an installer from V5 on the web and removed the old GoToAssist install and install V5 and that is working

psol_user's avatar
psol_user
Active Contributor
2 months ago

I was finally able to get a session with the customer, we tried multiple times to get the connection to accept, each restart of the service allowed me to try but it would result in restarting screen sharing and never resolve.

I was able to do attended sessions and I was even able to connect from ne PC to the other PC by RDP and approve my own attended session but it would not work unattended.

I use V4 desktop so I opted to try crating an installer from V5 on the web and removed the old GoToAssist install and install V5 and that is working

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    psol_user I wonder if there are any log files left that could reviewed? C:\Users\username\AppData\Local\Temp\LogMeInLogs\GoToAssist Remote Support Customer