Forum Discussion

zmmeyer's avatar
zmmeyer
New Contributor
5 years ago

Unattended Computer disappearing from GoToAssist?

Hi all -   Over the past few weeks, we have had a computer disappear from out Unattended Support list. This has happened multiple times and it is always the same computer. Each time this happens, w...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

zmmeyer   Was the affected PC re-imaged from another one in the recent past? 

bharrison's avatar
bharrison
New Contributor
2 years ago

Does anyone know what the impact would be of re-imaging a PC on how it effects this issue? We are experiencing this on a PC that was recently re-imaged. Is there a way to avoid this?

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi bharrison welcome to the GoTo Community! 

     

    Have you taken a look at this article, it may provide insight into the situation.