Forum Discussion

zmmeyer's avatar
zmmeyer
New Contributor
4 years ago

Unattended Computer disappearing from GoToAssist?

Hi all -   Over the past few weeks, we have had a computer disappear from out Unattended Support list. This has happened multiple times and it is always the same computer. Each time this happens, w...
AshC's avatar
AshC
Retired GoTo Contributor

zmmeyer   Was the affected PC re-imaged from another one in the recent past? 

bharrison's avatar
bharrison
New Contributor
10 months ago

Does anyone know what the impact would be of re-imaging a PC on how it effects this issue? We are experiencing this on a PC that was recently re-imaged. Is there a way to avoid this?

  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Hi bharrison welcome to the GoTo Community! 

     

    Have you taken a look at this article, it may provide insight into the situation.