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What happens if you lose your phone or it is damaged and use Lasspass Authenticator?
Hi, I recently enabled 2FA on the GTA service. In doing that, I have not yet setup backup of the Authenticator through Lastpass. I do backup my phone however using iCloud backup. I was wond...
This description from our support documentation may make more sense:
If you ever lose or replace your Two-Factor enabled device, you can go through the enrollment process again on your new device. This will replace the previously established Two-Factor Authentication tied to your account, so that the GoTo app authenticates with the most recently enrolled device.
NOTE: If you are using the LastPass Authenticator, you can use LastPass Authenticator’s cloud backup to restore your multi-factor tokens if you lose or replace your phone. You can reinstall LastPass Authenticator on your mobile device, and your account credentials are available on the device, including your two-factor tokens.
Hi tiredtech ,
If you lose the phone associated with your GoToAssist Remote Support login, just re-install the app when you receive your new mobile device (assuming the phone number has not changed).
If necessary you can also temporarily turn of 2-Factor Authentication through your online account until you have your new phone set up again.
Thanks for the update but I'm not getting it.
If I have 2FA in place I can't access the portal to turn it off without the auth code. And just reinstalling the app back on the phone won't do it I don't think. Won't I need to add back the Logmein account to the LP Auth app? How will I do that without access to the GTA portal.
I could just test this all but really don't want to lock myself out of GTA.
I could also setup backup on the LP auth app but don't want to do that if I don't have to.
This description from our support documentation may make more sense:
If you ever lose or replace your Two-Factor enabled device, you can go through the enrollment process again on your new device. This will replace the previously established Two-Factor Authentication tied to your account, so that the GoTo app authenticates with the most recently enrolled device.
NOTE: If you are using the LastPass Authenticator, you can use LastPass Authenticator’s cloud backup to restore your multi-factor tokens if you lose or replace your phone. You can reinstall LastPass Authenticator on your mobile device, and your account credentials are available on the device, including your two-factor tokens.Thank you so much AshC! That is exactly what I was looking for.
When I followed the link in your quote it detailed the process for resetting 2FA. Now that I see those details I understand how things would work to get reconnected.
