Welcome! The GoTo Community is currently in Read Only mode while we work on an exciting platform update.
If you need assistance, please contact our toll-free 24/7 Support 

Forum Discussion

Carlin2's avatar
Carlin2
New Member
9 years ago

Add comment triggers are not working unless a ticket is saved

I have setup triggers to self categorize a ticket along with a separate trigger to add a comment based on the category of the ticket. I am noticing that the categories are being added but the comments...
Question
Brian H2's avatar
Brian H2
Retired GoTo Contributor
9 years ago
Hi Carlin,

Thanks for posting in the community!

We're looking into your inquiry now with our Service Desk specialist team and will post again once we have some additional information for you.