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Carlin2's avatar
Carlin2
New Member
8 years ago

Add comment triggers are not working unless a ticket is saved

I have setup triggers to self categorize a ticket along with a separate trigger to add a comment based on the category of the ticket. I am noticing that the categories are being added but the comments...
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Carlin2's avatar
Carlin2
New Member
8 years ago
Thank you for the reply. Just to confirm, even if a trigger is identifying the category automatically, you are saying it won't see that category until we save?

If so, is there a recommendation that you could make for us to get a comment added as soon as we receive a ticket?