add weekends to non working days
The only question I could find was 2 years ago, but is there a way to put weekends on non working days?
Forum Discussion
Did you find a solution to this? I see this question asked a couple time but no resolution from LogMeIn. Seems there should be a method to exclude weekends and after hour incidents from affecting SLA's.
Navigate to your SLA levels, then click more for each priority. Has a drop-down on that page to define your working hours and exclude weekends.
- ah, ok, I see it now. Drop down has several timeframe options. thank you! good to go...
