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Forum Discussion
Additional Technicians added when closing an incident
I have been having the following issue lately i.e. whenever an incident(s) is closed - a new technician is automatically added to the watchlist which originally consists of 2 technicians. This is fin...
Hi Erika, this sounds like an interesting problem. The first thing to check is any triggers you may have setup on the account or service. Visit Configure -> Account-Wide Settings -> Triggers and Configure -> Services -> Incidents -> Triggers
If that doesn't help then we would have to take a look at your account. To do that you'd need to contact Citrix Global Support http://support.citrixonline.com/en_US/GoToAssistServiceDesk/contact?question=category
Taking screenshots or a screen capture of the problem occurring as you close the incident would be helpful. Global Support can help you with those if you're not able to provide them.
If that doesn't help then we would have to take a look at your account. To do that you'd need to contact Citrix Global Support http://support.citrixonline.com/en_US/GoToAssistServiceDesk/contact?question=category
Taking screenshots or a screen capture of the problem occurring as you close the incident would be helpful. Global Support can help you with those if you're not able to provide them.
