Forum Discussion

Rock Creek Solu's avatar
Rock Creek Solu
Active Contributor
12 years ago

Allow for Email Blasts to All Customers in a Company

At one of the companies I am working with, there will be a network switchover that will affect all customers. Currently, I can post a message to the Customers that will show up on their message secti...
idea
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
12 years ago
Our workaround at the moment to add multiple customers to an incident, is to turn on "External CC" under Admin > Account Wide Settings. This will allow you to add external email addresses to the watchlist

Hope this helps :)