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Forum Discussion
Allow for Posting Video in Knowledge Base Articles or Incident Responses
I often have training videos, walkthroughs or tutorials that would work nicely in resolving customer incidents or questions. I would like to be able to include these either in a knowledge base articl...
At the moment our text editor offers basic formatting and we don't currently allow for embedded videos within those fields.
I do think this is a good idea, and I've seen this feature requested a few times in the past. In the meantime, I recommend linking to where the video is hosted, links that appear in those note fields will always open in a new tab.
I do think this is a good idea, and I've seen this feature requested a few times in the past. In the meantime, I recommend linking to where the video is hosted, links that appear in those note fields will always open in a new tab.
