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Forum Discussion
Allow Merging Incidents into a Single Incident
Many of the Incidents I receive are actually duplicates of identical incidents (although they may involve different Customers in the same Company). For example, I received several tickets on a wi...
Following up on the MASS Updates.
It would be nice to add a check box option to Notify Assignee.
There is an option for Watch List and Customer. But, in most cases we are 'fixing' closed tickets and the assignee doesn't need to be notified all the time.
It would be nice to add a check box option to Notify Assignee.
There is an option for Watch List and Customer. But, in most cases we are 'fixing' closed tickets and the assignee doesn't need to be notified all the time.
