Forum Discussion

Rock Creek Solu's avatar
Rock Creek Solu
Active Contributor
12 years ago

Allow Merging Incidents into a Single Incident

Many of the Incidents I receive are actually duplicates of identical incidents (although they may involve different Customers in the same Company). For example, I received several tickets on a wi...
idea
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
11 years ago
Thanks for the feedback Rick. I do this all the time on our account as well, but I've just come to terms with the fact it's going to spam a few people. You are right though, it is something we should look at adding at some point.