The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Allow Multiple Customers to Be Assigned the Same Incident
Often (especially with service requests), the incident will directly impact more than one customer. In addition, several of our incidents involve a team at a customer location -- so that the incident...
Has there been any update since the above update? The External CC works for now, but remembering e-mail addresses and not being able to differentiate between the watchlist and the customer is a hassle.
