Forum Discussion

Rock Creek Solu's avatar
Rock Creek Solu
Active Contributor
12 years ago

Allow Multiple Customers to Be Assigned the Same Incident

Often (especially with service requests), the incident will directly impact more than one customer. In addition, several of our incidents involve a team at a customer location -- so that the incident...
idea
Kirsty Prabucki's avatar
Kirsty Prabucki
New Member
10 years ago
Hi, is there any progress on this feature as adding more than one customer to an incident I think is essential.  Many of the calls we receive may come from one customer but affect two or three.
Thank you. Kirsty