Forum Discussion
Allow Multiple Customers to Be Assigned the Same Incident
Often (especially with service requests), the incident will directly impact more than one customer. In addition, several of our incidents involve a team at a customer location -- so that the incident...
Hi, is there any progress on this feature as adding more than one customer to an incident I think is essential. Many of the calls we receive may come from one customer but affect two or three.
Thank you. Kirsty
Thank you. Kirsty
