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Forum Discussion
Rock Creek Solu
13 years agoActive Contributor
Allow Multiple Customers to Be Assigned the Same Incident
Often (especially with service requests), the incident will directly impact more than one customer. In addition, several of our incidents involve a team at a customer location -- so that the incident...
Bcshay
10 years agoActive Contributor
According to ITIL that's called problem management. Have you tried using it in the service desk?