Forum Discussion

itsolutionspro's avatar
itsolutionspro
New Contributor
6 years ago

An error occurred with your submission.

Hi   I'm trying to use GoToAssist 7 day free trial and getting an error code "An error occurred with your submission." I've tried my Gmail and business email too but it's not working.    My locat...
  • AshC's avatar
    AshC
    6 years ago

    In that case you may want to test off-network, or reach out to your ISP for more information on troubleshooting.

AshC's avatar
AshC
Retired GoTo Contributor

Hi itsolutionspro ,

Sorry about that.  Have you ever used GoToAssist before? 

itsolutionspro's avatar
itsolutionspro
New Contributor
6 years ago
Hi AshC,

Yes, I used it with my gmail ID and then I decided to go with my business email and then the problem occurs even though I use my another email address but same thing happened.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    If you have had an account with us before, then you may have to log in and purchase a new subscription. 

    If this is your first account with LogMeIn, then you may have to call directly into support to check on the activation status.

     

    • itsolutionspro's avatar
      itsolutionspro
      New Contributor
      6 years ago
      Alright but I think so it can be a network issue because a couple of weeks ago I changed my Internet Service Provider and from that point, all these things started..
      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        In that case you may want to test off-network, or reach out to your ISP for more information on troubleshooting.