Forum Discussion

itsolutionspro's avatar
itsolutionspro
New Contributor
6 years ago

An error occurred with your submission.

Hi   I'm trying to use GoToAssist 7 day free trial and getting an error code "An error occurred with your submission." I've tried my Gmail and business email too but it's not working.    My locat...
  • AshC's avatar
    AshC
    6 years ago

    In that case you may want to test off-network, or reach out to your ISP for more information on troubleshooting.

itsolutionspro's avatar
itsolutionspro
New Contributor
Hi AshC,

Yes, I used it with my gmail ID and then I decided to go with my business email and then the problem occurs even though I use my another email address but same thing happened.
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

If you have had an account with us before, then you may have to log in and purchase a new subscription. 

If this is your first account with LogMeIn, then you may have to call directly into support to check on the activation status.

 

  • itsolutionspro's avatar
    itsolutionspro
    New Contributor
    6 years ago
    Alright but I think so it can be a network issue because a couple of weeks ago I changed my Internet Service Provider and from that point, all these things started..
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      In that case you may want to test off-network, or reach out to your ISP for more information on troubleshooting.

      • itsolutionspro's avatar
        itsolutionspro
        New Contributor
        6 years ago
        Alright. Thanks for your assistance.