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Forum Discussion
Announcing Service Desk Tasks!
I'm pleased to announce that we have introduced a new feature to GoToAssist Service Desk, it is called Tasks. Now technicians can create “tasks” for any Service Desk record, including incidents...
Hi Luke -
I love them, at least their potential. I think it's going to fill a huge gap I was seeing in Service desk.
The Task Dashboard and being able to run reports based on tasks would let me manage tasks across the team, different clients, and different projects. It would also let my team members get a quick view of their specific open jobs for the day.
I think the only other major thing that seems to be missing is I'd love to be able to enter time for the task and have it accumulate on the incident or change overall.
I love them, at least their potential. I think it's going to fill a huge gap I was seeing in Service desk.
The Task Dashboard and being able to run reports based on tasks would let me manage tasks across the team, different clients, and different projects. It would also let my team members get a quick view of their specific open jobs for the day.
I think the only other major thing that seems to be missing is I'd love to be able to enter time for the task and have it accumulate on the incident or change overall.
